On the day of your treatment please report to the reception area. If you are on regular medications please bring these with you. A family member, carer or friend is welcome to accompany you during your visit to the centre.
During Your Treatment
During your treatment at one of our four HOCA cancer care centres a Registered Nurse will be responsible for your care. He/she will provide you with information regarding your treatment and will be available to discuss any concerns you may have. During your treatment you may receive drugs that cause drowsiness. As driving is not advisable you may wish to have a family member or friend drive you home.
Light refreshments are provided throughout the day. Our receptionists or nurses will inform you of the approximate time your treatment may take. To pass the time you may want to bring a book or magazine and a light cardigan or jacket for additional comfort. Please do not bring any valuables with you.
Consultations By Your Doctor
Your specialist will see you on the day of treatment and, in most instances, the specialist fee will be charged directly to your health fund. Your health fund will forward the payment directly to the centre and this will be credited to your account. At the time of your treatment you will be advised of any excess that may apply to your health insurance cover. If your specialist has no arrangements with your health fund you will be required to settle this account on the day of service.
Generally, pharmaceutical drugs related to your treatment are funded through your health fund. Pharmaceutical drugs comprise PBS and ‘high cost drugs’. Please note that some high cost drugs may not be covered by your health fund. In such instances the centre manager will discuss payment arrangements with you.
Medications not directly related to your treatment can be purchased through the pharmacy. These medications will be invoiced directly to you by the pharmacy. These items cannot be claimed for reimbursement by Medicare or your health fund. Dressings and bandages provided on discharge will be invoiced separately by the centre. These items cannot be claimed for reimbursement either by Medicare or your health fund.
Appointments with your specialist or for one of the Centres can be made at each visit or by telephoning (07) 3737 4500 Monday to Friday between 8:30am and 5:00pm.
Appointment times are allocated according to the length of the treatment. Appointments are available between 7:00am and 7:00pm.
We endeavour to keep waiting times to a minimum. However, unforeseen circumstances may result in your appointment being delayed and we apologise for any inconvenience this may cause.
If you are unable to attend your appointment please notify your specialist’s secretary.
The majority of specialists can be contacted during normal centre hours (Monday to Friday 8:00am - 6:00pm)
on 07 3737 4500.
Several specialists have different 'after hours' arrangements in place. The majority of specialists can be contacted
on 07 3834 6922.
Please ask the 'after hours' service provider for your specialist by name and they will advise how your call will be managed.
In the event of an emergency please call 000.